Which role can define SLAs for Vulnerability Response?

The Vulnerability Admin role is specifically designed to manage the settings, configurations, and processes associated with vulnerabilities within the ServiceNow platform. This includes the ability to define Service Level Agreements (SLAs) tailored to vulnerability response efforts. By holding this role, an individual can create and enforce SLAs that dictate response and resolution times for vulnerabilities, ensuring that the organization complies with its internal policies and external regulations.

In the context of Vulnerability Response, establishing SLAs is crucial for prioritizing actions, managing stakeholder expectations, and improving efficiency in addressing vulnerabilities. The Vulnerability Admin has the necessary permissions to configure these SLAs effectively, driving accountability in vulnerability management processes.

Other roles mentioned may have significant responsibilities within the broader IT service management framework but do not possess the specialized capabilities to define SLAs specifically for Vulnerability Response. The distinction of the Vulnerability Admin role is essential for effective vulnerability management and service delivery objectives.