Where are severity maps defined within ServiceNow?

Severity maps are crucial in ServiceNow as they establish the relationship between the identified vulnerabilities and their corresponding severity ratings. These maps help prioritize the response efforts by assigning severity levels based on various criteria, including the nature of the vulnerability and the potential impact on the organization.

The option that indicates "Vulnerability Response > Administration > Normalized Severity Maps" is correct because this is the specific location within the ServiceNow platform where severity maps are carefully configured and managed. Within this section, users can define how different types of vulnerabilities are classified and assigned severity based on their criteria, which is essential for ensuring consistent handling and prioritization of vulnerabilities across the organization.

The other options, while related to vulnerability management, do not accurately reflect the correct pathway for accessing severity maps. This distinction is important for users looking to set or adjust vulnerability severity parameters since the administration area specifically addresses the standardized, normalized mapping of vulnerability severity, which is pivotal for effective vulnerability response strategies.