What is a common Security Operations metric tracked in ServiceNow?

The commonly tracked Security Operations metric in ServiceNow is "Time to detect and remediate vulnerabilities." This metric is critical in assessing the effectiveness of an organization's vulnerability management process. By measuring the time it takes for security teams to identify a vulnerability and implement a remediation solution, organizations can gauge their responsiveness to security threats.

A shorter time frame indicates a more efficient security posture, enabling teams to address potential risks before they can be exploited by attackers. This metric not only reflects the operational efficiency but also helps in identifying areas that require improvement in incident detection and response times.

While other options provide valuable information about vulnerability management, they do not directly measure the efficiency of the response process in the same way. For instance, tracking the number of vulnerabilities reported is useful for understanding the overall security landscape, but it does not convey how swiftly the organization can respond to those vulnerabilities. Similarly, the frequency of vulnerability scans helps in ensuring that systems are regularly checked for risks, but again, it lacks a direct connection to the response timeline. Lastly, knowing the cost of mitigating vulnerabilities is important for budgeting and resource allocation but does not provide insights into the operational response capabilities of the security team.