What does the role 'remediation owner' include in ServiceNow?

The role of 'remediation owner' in ServiceNow is closely linked to ITIL, which is a framework designed for IT service management that emphasizes aligning IT services with the needs of businesses. This role involves overseeing the process of addressing and mitigating identified vulnerabilities within the organization. The remediation owner is responsible for coordinating the remediation activities, ensuring that vulnerabilities are addressed in a systematic and effective manner.

In the context of ITIL, this role aligns with best practices for managing service disruptions and ensuring ongoing service improvement. The remediation owner works within the incident management and problem management processes, which are core components of the ITIL framework. Their responsibilities often include prioritizing vulnerabilities based on risk assessment, tracking the progress of remediation efforts, and communicating with various stakeholders about the status and effectiveness of remediation actions.

The connection to ITIL helps ensure that vulnerability management is integrated into the overall IT service management processes, reinforcing a structured approach to managing risks and maintaining service quality. This alignment with ITIL practices supports the efficient and effective management of IT services in response to identified vulnerabilities.