What are 'Vulnerable Item' records used for in ServiceNow?

'Vulnerable Item' records in ServiceNow are specifically designed to track individual instances of vulnerabilities that are associated with Configuration Items (CIs). This functionality plays a crucial role in vulnerability response management as it allows organizations to identify, assess, and prioritize vulnerabilities effectively. By linking vulnerabilities directly to specific CIs, these records provide detailed visibility into the risk that each vulnerability poses to the organization's IT environment.

This tracking ensures that vulnerability management efforts are targeted and efficient, enabling teams to focus on the most critical issues affecting their systems. Each Vulnerable Item record may contain information such as the type of vulnerability, its severity, affected hardware or software, and its current status within the remediation process, further aiding in the decision-making process for remediation priorities.

The other options do not align with the primary purpose of Vulnerable Item records. Creating a list of all employees pertains to human resource management, while recording software licenses and renewals involves asset management. Detailing hardware specifications is related to inventory or asset tracking, none of which are focused on the identification or management of vulnerabilities associated with CIs.