What are Discovery Models used for in ServiceNow?

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Discovery Models in ServiceNow play a crucial role in managing and optimizing software assets within an organization. They are specifically designed to help normalize the software you own by analyzing and classifying various models. This process involves identifying and mapping the software and hardware assets in the IT environment, ensuring that they are accurately represented in the configuration management database (CMDB). By categorizing these models, organizations can gain insights into their software inventory, including versions, usage, and compliance status.

This normalization is vital because it helps streamline software asset management efforts, supports license compliance, and improves decision-making for software purchases and upgrades. Effective management of software models through Discovery Models ultimately leads to better governance and risk management in IT operations.

The other options, while they have their own value in an IT context, do not align with the primary purpose of Discovery Models, which centers on software normalization and classification.

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