What actions can users take from the vulnerability record view in ServiceNow?

Users can perform several key actions from the vulnerability record view in ServiceNow, including assigning the vulnerability to specific personnel, escalating its priority based on severity, or creating detailed remediation plans to address the identified vulnerabilities. Each of these actions plays a critical role in the broader vulnerability management process, ensuring that vulnerabilities are not only tracked but also actively managed and resolved.

Assigning vulnerabilities helps in delegating responsibility to the appropriate team members who can take necessary actions. Escalation allows prompting the stakeholders to address potentially critical vulnerabilities more urgently. Creating remediation plans is integral for outlining the steps necessary to resolve identified issues effectively.

The other options present various actions that either do not align with typical functionalities available in the vulnerability record view or may not be standard/allowed practices within ServiceNow’s framework for managing vulnerabilities. For instance, deleting records of past vulnerabilities is usually restricted to maintain an audit trail and ensure historical data integrity, while exporting data is typically conducted through other means within ServiceNow, rather than directly from vulnerability records.