How do ServiceNow users typically assess the severity of a vulnerability?

ServiceNow users typically assess the severity of a vulnerability using CVSS (Common Vulnerability Scoring System) scores. CVSS provides a standardized method for rating the severity of security vulnerabilities across various systems and products. It considers several factors, including the exploitability of the vulnerability, the impact on system confidentiality, integrity, and availability, and the potential for user interaction. This scoring system allows organizations to prioritize vulnerabilities based on their severity, helping them to allocate resources efficiently and respond effectively.

In the context of vulnerability management, relying on CVSS scores simplifies the assessment process and promotes consistency across the assessment of various vulnerabilities, making it a widely accepted practice in the industry. This structured approach ensures that vulnerabilities are not only evaluated quantitatively but also facilitates a more systematic response strategy.