How can ServiceNow automate the assignment of vulnerabilities?

ServiceNow can automate the assignment of vulnerabilities by utilizing assignment rules based on defined criteria. This means that the platform can automatically allocate vulnerabilities to appropriate teams or individuals based on various factors such as severity, asset type, or compliance requirements. These assignment rules streamline the vulnerability management process by reducing the need for manual intervention and ensuring that issues are directed to the right people quickly. This automation enhances efficiency and effectiveness in managing vulnerabilities, allowing organizations to respond faster to potential threats.

In contrast, notifying users via email does not assign vulnerabilities; it merely informs users about them. Creating generic workgroups lacks specificity and might not ensure the correct assignment of vulnerabilities based on expertise or context. Manual assignment by managers can introduce delays and is less efficient compared to automated processes, which can handle assignments based on pre-established criteria automatically.