From which record are Change Requests created?

Change Requests are created from a Vulnerable Item record. When an organization identifies a vulnerability in its assets, a Vulnerable Item is recorded, which encapsulates all necessary details related to that specific vulnerability. Once the Vulnerable Item is assessed and prioritized, it can trigger the need for a Change Request to address the identified issue, such as applying a patch or making necessary configurations in the system.

The creation of Change Requests typically follows the workflow associated with managing vulnerabilities, ensuring that there is a structured approach to mitigating risks. The Vulnerable Item serves as a key operational focus that links directly to the Change Management process, allowing IT teams to track and resolve vulnerabilities efficiently.

In the context of the available choices, while options like Vulnerable Group and Vulnerability Management relate to the higher-level categorization of assets and overall management, they do not directly reference the specific record from which Change Requests are instantiated. The Task table is a generic table that supports various task management processes within ServiceNow, but it is not the originating record for Change Requests related to vulnerabilities. Thus, the connection between Change Requests and Vulnerable Items is fundamental to the Vulnerability Response workflow in ServiceNow.